Emergency Call-Out Services in East & South-East London
If something has gone wrong and it can’t wait, we’re here to help. We’ll help you work out how serious the situation is, which type of engineer you need, and what to do right now.
- Rapid Response
- Qualified Engineers
- Transparent Pricing
Is this an emergency?
Not every fault needs an urgent response. Think about what you’re experiencing right now.
- Is there an immediate risk to safety?
- Is water, electricity or heating out completely?
- Is the problem causing damage to your property?
- Will waiting a short time make it worse?
If the answer is yes to any of the above, it’s likely an emergency. Call us and we’ll advise the best next step.
Common Urgent Situations
- Burst pipe or uncontrolled leak
- Sparking socket, burning smell or loss of power
- No heating or hot water in cold weather
- Blocked drains or foul water backing up
If you’re not sure which service you need, describe what’s happening and we’ll guide you.
Which Service Do You Need?
Use the guide below to help you decide. When in doubt, call us and we’ll point you in the right direction.
Emergency Plumbing
Burst pipes, leaks, overflowing toilets, leaks under sinks or appliances.
Emergency Electrical
Sparking sockets, burning smells, power cuts or dangerous faults.
Emergency Heating
No heating or hot water, boiler faults, radiator leaks in cold weather.
Emergency Drainage
Blocked drains, foul water backing up or multiple drains blocked.
Handyman Emergency
General urgent repairs that can't wait until standard hours.
Boiler Emergency
Boiler breakdowns, no hot water, pressure loss or leaks.
Gas Emergency
Suspected gas leaks, boiler issues or gas appliance faults.
Leak Detection
Hidden leaks, damp concerns or unexplained water usage.
Our Emergency Response Process
We aim to take the stress out of the situation and get the right help to you as quickly and safely as possible.
Tell us what’s happening and where you are.
We confirm if it’s an emergency and which service you need.
We send the right engineer with the tools and parts they need.
We fix the issue, explain the work and advise next steps.
Applies to both standard hours and out-of-hours emergency call-outs.
What Affects the Cost?
The final price depends on what the job actually requires. Key factors include:
- The time of day (standard hours or out-of-hours)
- The type and complexity of the fault
- Parts or materials needed
- Access and location of the problem
- Time required to complete the work
- Safety checks and testing
Emergency Call-Outs Across East & South-East London
We provide emergency services across our core coverage areas. If you’re unsure whether we cover your location, get in touch.
Canary Wharf & E14E16E3E15SE10SE18IG11
Check Your Address Before You Call
This helps us send the nearest engineer and get to you as quickly as possible.
A Few Details Help Us Understand the Job
When you contact us, if possible, let us know:
What's going on
When it started
What you've tried so far
Where the problem is
Not sure which service fits?
Contact us and we’ll help you identify the right service and the best next step.
Yes. Emergency and out-of-hours call-outs are available in addition to our standard working hours of 7am–5pm, Monday to Friday, though pricing is different for out-of-hours attendance.
No. £80 for the first hour is the documented standard-hours minimum. Emergency and out-of-hours work is priced differently, and we’ll confirm the cost with you before attending.
Use the decision table above as a starting point, or simply describe the problem when you contact us — we’ll help you work out the right route rather than expecting you to self-diagnose.
We cover East and South-East London, including Canary Wharf, Stratford, Bow, Canning Town, Greenwich, Woolwich and Barking. Check our Areas We Cover page or contact us to confirm.
We offer out-of-hours emergency call-outs alongside our standard hours of 7am–5pm, Monday to Friday. For an urgent issue, the best way to check availability is to contact us directly — out-of-hours attendance is priced differently from standard-hours work.